The Cozy Cub in Arnold

Booking Policy

  1. Booking Confirmation: Your booking is confirmed once payment is received and a confirmation email is sent.
  2. Cancellation Policy: Guests may cancel within 24 hours after confirmation for a full refund. After this period, a full refund is available for cancellations made more than 30 days before arrival. No refunds within 30 days of arrival. Partial refunds may be offered if canceled dates are rebooked.
  3. Modification Requests: Modification requests are handled on a case-by-case basis. Guests can email us with their requests, and we will do our best to accommodate them.
  4. Payment: Full payment is required to secure your reservation.
  5. Check-in and Check-out: Check-in time is 4:00pm, and check-out time is 11:00am. Early check-in or late check-out may be available upon request and subject to availability.
  6. Guest Responsibility: Guests are responsible for any damages to the property during their stay and will be charged accordingly.
  7. Maximum Occupancy: The maximum occupancy for the property is 6 adults or 8 people (including children) total. Additional guests may require approval and may incur extra charges.
  8. House Rules: Guests are expected to adhere to all house rules, including but not limited to noise restrictions, smoking policy, and pet policy if applicable.
  9. Damage Protection: A damage protection policy is required to cover any damages. The fee is $59 and is due at time of booking. .
  10. Force Majeure: In the event of unforeseen circumstances such as natural disasters or other unavoidable events, we reserve the right to cancel or modify bookings. We will make every effort to notify guests in advance and provide suitable alternatives if possible.
  11. Jurisdiction: These terms and conditions are governed by the laws of the County of Contra Costa, and any disputes will be resolved in accordance with these laws.

Pet Policy

We are delighted to welcome your furry friends to our home! To ensure a comfortable stay for everyone, we kindly ask you to follow our pet policy:

  • Accepted Pets: Dogs only, limited to 2 dogs under 35 lbs.
  • Unfortunately, we cannot accommodate cats or other pets.
  • Cleanliness: Guests must clean up after their dogs both inside and outside.
  • Please use the Bearbox to dispose of all waste to protect the natural environment and local wildlife.
  • Supervision: Dogs must not be left unattended unless they are securely crated indoors.
  • For their safety and the care of our home, dogs are not allowed on furniture or bedding.
  • Damage Reporting: Guests are responsible for any damages caused by their dogs.
  • Please report any incidents or damage immediately so we can address it promptly.
  • Consideration for Neighbors: Excessive barking or disruptive behavior is not permitted.
  • Please be mindful of our neighbors and the peaceful nature of our community.
  • Additional Fees: A pet fee per stay will be applied to cover additional cleaning and maintenance.
  • Additional fees may apply for unreported damages or excessive cleaning needs.

We hope you and your pets enjoy your stay while respecting our home and policies. Thank you for your cooperation!

In the event of a violation of the House Rules, Host reserves the right to immediately cancel the reservation without refund and/or institute a $100 fine per incident, or $100 per unregistered guest and/or pet.

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