Frequently Asked Questions

The best way to reserve dates at The Cozy Cub is to book directly on this website via the “BOOK NOW” button.  The Cozy Cub is also listed on Airbnb & VRBO, but those sites add service/booking fees that can add up to 15% onto your total.  I’m happy to answer any questions prior to booking – email thecozycubarnold@gmail.com or text 925-787-9810.

Yes, payment is due in full at time of booking.

You will receive a full refund if cancellation occurs more than 30 days before arrival; No refunds within 30 days of arrival. We may offer you a partial refund if we are able to rebook your canceled dates, as a courtesy.

There is generally a 2 night minimum stay, which goes up to 4 nights for peak summer season & select holidays.  Minimums can be flexible when filling gaps between bookings, or within two weeks of a booking – please feel free to reach out. 

Maybe!  Please inquire a few days prior to your stay as we offer a few options for arriving early or departing later (Flex Check).  The standard check-in time is 4pm.  The standard check-out time is 11am.  You may not arrive early or stay late without permission as this can disrupt our cleaner’s schedule.  Flex Check offers early check in after 10am for $50 and late check out before 5pm for $50.  It’s a great way to squeeze some extra time out of your vacation, but it is subject to availability so please ask. 

No, unfortunately our cabin is not wheelchair accessible.  There are steps between the street parking and the cabin. Once inside the cabin, all major rooms are on the main level, except for the game room and bedroom 3.

NO. This is a family friendly cabin where you can relax and make yourselves at home!

The Cozy Cub provides all the basics: shampoo, conditioner, and body gel.  We also have a basket with common toiletries for guests that they may have accidentally left behind at home. Hair dryers are also provided in the bathroom.

Trash disposal is tricky in the mountains. Please take extra caution to prevent bears from getting into the trash. There is a bear box at The Cozy Cub. Please keep all trash either inside the cabin or secured inside the bear box. Do not leave food inside your vehicle.

Smoking is prohibited inside The Cozy Cub. If you must smoke, please do so outside and ensure windows/doors are closed and you take special care to prevent fires and trash. Please pick up all cigarette butts before departure.

Yes! We have many 5-star reviews that attest to the quality experience we provide. Also, you can call Liz or Matt on the phone and talk to us!

Our insurance prevents us from providing sleds & activity gear for guests. Bicycles & kayaks can both be rented from Bear Valley Adventure Co or SNAC in Arnold.

Yes.  The Cozy Cub includes sheets & bed linens, as well as bath towels, beach/pool towels & extra blankets for your comfort. We want you to be cozy!

The Cozy Cub supplies basic seasonings & cooking items, such as salt, pepper, oil, and sugar.  We also have assorted condiment packets.  The refrigerator and freezer are clean and empty for guests.  We do provide an assortment of K-Cups for the Keurig but feel free to bring your favorite coffee, tea, or other consumables from home.  The bakeware & cooking utensils are more than ample, and many guests have made large holiday meals with everything provided.

Yes, there is a propane grill for guests to use on the deck.  Please clean the grill after use for the next guest.

No. We strictly follow our maximum occupancy listed for the comfort and safety of all guests.

Yes, we have good wifi & many guests have done work & school from The Cozy Cub. We have smart TVs in every bedroom and the living room and guests may sign into their own personal accounts for entertainment.

Yes, we have a stackable washer & dryer for guests to use during their stay, as well as detergent.

There are no cameras inside the cabin.  There are 2 cameras on the exterior; one facing the parking pad and one at the doorbell. Privacy of guests is valued.

Our address is not serviced by the United States Postal Service.  FedEx & UPS deliver to the cabin.

Yes, we have central heat and air conditioning at The Cozy Cub.

There are 2 bedrooms on the main level that each have a queen size bed. The bedroom on the upper level has one queen size bed and one full size bed.

Following us on Instagram and Facebook  is a great way to keep in touch.

Thanks for booking!  You’ll receive a confirmation of your dates, your card will be charged the balance due 30 days prior to your stay, and then approximately 2 days before your stay you will receive an email with the door key code and welcome packet full of details.  If you have questions before then please feel free to reach out anytime.

No, we can not accommodate cancellations due to weather, or lack of snow.  The snow season varies widely from one year to the next and is unpredictable.  Spring break sometimes has 4 feet of snow & sometimes it is 70 degrees and sunny.  If you must have snow for your visit I’d encourage you to wait to book until right before your travel dates.